Long term stewards of our assets
- All communities service their debts, pay their employees, and pay their vendors
- Remove good paying residents who are poor neighbors
- Use judicious screening criteria for residents and employees
- Remove high performing but unethical employees
- If we have it, it looks loved and works!
- Reinvest in employees personal and business skill growth
- Assets are human, physical, and financial
Engaged, humble and capable
- Pursue opportunities to help SPG and its communities
- Seek new operational skills and responsibilities
- Respond quickly to resident concerns- everyone is empowered to help residents!
- Ask for clarification when you don’t understand either why a task is done or how a task is to be done
- Recognize that you choose your response to the opportunities and conflicts in front of you
- Every employee is needed and wanted; all positions directly affect the results of SPG and its communities
Committed to honorable actions
- Strive to provide safe and well maintained communities
- Err judgement calls on the side of the resident
- Make decisions with integrity
- Align actions with what you know is right
- Explain contractual obligations to prospects upfront
Continuously improving
- Question existing and proposed processes
- Embrace change when needed
- Stay at the forefront of industry trends
- Be better at your career today than yesterday
